1What countries do you send parcels to?
We ship parcels by sea and by air to most European countries such as Poland, Czech Republic, Slovak Republic, Hungary, Slovenia, Latvia, Lithuania, Estonia, Ukraine, Moldova, Belarus, Russia, Germany, Romania, Bulgaria, Great Britain, Italy, Ireland, France, Austria, Croatia, Belgium, Greek- mainland (not islands), the Netherlands and Sweden.
We also provide our services in countries such as Kyrgyzstan, Kazakhstan, and Uzbekistan.
2Do you send parcels from Europe to the USA ?
As of today, unfortunately we do not send parcels from Europe to the USA. We are currently working on improving our services so in the nearest future we will be able to add it to our service list.
3Do I need to pick up my parcel in Poland? If yes, where ?
When sending your parcel, you always pay for the delivery to the recipient’s address. In this case you don’t need to pick up your parcel since it will be delivered to the address you provided. If you stated otherwise and you wish to pick up your parcel by yourself, you can do that in our warehouse in Poland. Karex is our division in Poland and it is located in Częstochowa. Please see the full address below:
Bór 146/148 Street
phone: (34) 365-9054
Hours of operation: Monday to Friday 8am - 4pm (Eastern European time)
Please make sure to call Karex and schedule your pick up date and time in advance.
4What is the cost of shipping ?
The final cost of shipping your parcel depends on the country and the type of service (ship or air) that the parcel is shipped to, weight and measurements of the package.
To calculate the most accurate cost of shipping please contact us at 215-634-3396.
5Is there a particular way I should prepare my parcel for shipping ?
Preparing your parcel for shipment is crucial because it determines a prompt delivery. Please follow the steps below to ensure the right delivery time:
a) Always use a rigid box and if there is any empty space between your contents and the parcel walls, fill it out with paper, bubble wrap or polystyrene to prevent the contents from moving and to ensure sufficient protection;
b) Always use a strong tape to close your parcel securely. Make sure to tape the corners of the parcels to ensure safety and security of your shipment;
c) On one of the surface of the box, in left upper corner please write the sender’s full name, address and phone number;
d) On the same side, in the center, with capital letters write recipient’s full name, address and phone number.
6Can you pick up the package from my home ?
Since our office is located in Philadelphia, most of the time we can pickup your packages from your home in Philadelphia and closest area including some close areas in New Jersey. It's most convenient if you have several packages to ship. In some cases there will be an extra fee for pickup.
7Does the cost include the delivery to recipient’s address ?
Yes, the cost of your shipment includes the delivery to the recipient’s address. Unless, you state otherwise when sending it. The nonstandard parcel receives a sticker CUSTOM - TO BE PICKED UP BY RECIPIENT and needs to be picked up by the recipient in our warehouse in Częstochowa, Poland.
Parcels up to 60 lbs are delivered to recipients’ door. If the parcel is heavier than 60 lbs our delivery team has the right to leave the parcel on the stairways of the apartment building or by the gate of a recipient’s house.
8Are there any additional costs besides the shipping fees ?
Yes, some extra costs may occur. Those are not shipping costs, though. Total shipping costs are paid by the sender while sending the parcel. Costs related to custom duty may be issued by the Custom officer if there is such a necessity. Click HERE
to learn about custom and duty fees in Czestochowa - Karex or click HERE
to learn about custom and duty fees in Warsaw - Colex Sp.J.
Also, custom/nonstandard parcels to be picked up by the recipient in our warehouse in Częstowchowa are issued extra unloading/loading fees. Recipient, or the person authorized to pick up the parcel can cover the fees while picking up the parcel.
9What is the delivery time for sea freight ?
The delivery time for parcels sent by sea is 4-6 weeks. The time is calculated from the date on the stamp that the parcel was accepted by one of our locations.
Please note that Christmas and Easter seasons are the busiest time and the delivery times may be grater than predicted due to the higher volume of container ships at that time.
10What is the delivery time for air freight ?
Air freight includes (2) different types or freight: regular and express. The delivery time for regular air freight is 1-3 weeks and express air freight is 5-8 business days. The time is calculated from the date on the stamp that the parcel was accepted by one of our locations.
Please note that Christmas and Easter seasons are the busiest time and the delivery times may be grater than predicted due to the higher volume of cargo planes at that time.
11Is Polonez Parcel Service/Polish American Travel Service responsible for my parcel ?
Yes, Polonez Parcel Service provides standard cover against loss or theft of your package.
to find out more about our limited liability.
12Can I buy extra liability coverage for my parcel ?
Yes, you can buy additional coverage for your parcel. The minimum cost of the coverage is $2 per parcel and in case something goes wrong, your parcel will be lost, robbed or damaged you will be compensated $200. You can increase your compensation by buying extra coverage. Each additional $1.00 increases your compensation by $50, i.e.: by buying coverage for $3.00, it raises the compensation to $250; coverage for $4.00 raises the compensation to $300, and so
13I want to send a parcel that has unusual shape and size (e.g.: pallet, case, etc.). How can I calculate the exact shipping cost ?
In order to calculate the exact shipping cost of any irregular shipment, e.g.: pallet, case, etc. please contact one of our locations. Please have all the measurements ready so one of our representatives can provide the exact shipping cost. You can also contact us
14How can I check the status of my shipment ?
As of today, we provide full tracking services only for parcels that are sent to Poland.
You can check the status of your shipment on our website HERE
The status of shipments for other countries than Poland can be checked via email. Send us an email to email@example.com. Please allow us 24-48 hours for response.
15Do you sell boxes for parcels ?
Yes, we carry (4) different sizes of boxes.
Large - 20” x 17” x 21”
Medium - 20” x 14” x 17”
Standard - 20” x 14” x 14”
Small - 20” x 14” x 8”
16Can I ship a car, a boat or a motorbike? If yes, how is it done ?
Our services include shipping vehicles such as cars, boats, quads, trailers, snowmobiles, jet skis, motorbikes or others. Please contact us
, tel. 215-634-3396 for current rates.
17I want to move to Poland and take my belongings with me. Do I need to submit any documents? How can I send them ?
Yes,it is possible to take your belongings with you. You can either send them in several packages and have them delivered to your new address or you can rent shipping container or just part of it. The moving process is called resettlement and it requires many different documents and conditions.
to find more information about the resettlement process, see if you are eligible and learn all the required documents.
18How can I get in touch with your distributing point in Poland ?
Our distributing point in Poland is Karex and it is located in Częstochowa, Poland. The address is: Bór 146/148.
The hours of operations: Monday to Friday, 8am - 4pm (Eastern European Time)
You can contact Karex through phone: (34) 365-9054 or email: firstname.lastname@example.org
Some of our Air Express parcels are distributed by SPS POLSPED located in Warsaw, Poland. The address is: Grzybowska 37, phone number is (22) 620-4801, email: email@example.com
19How can I get in touch with Customs office ?
Customs office in Czestochowa - Karex
, is located in the same building as our distributing point Karex and the contact information is:
Bór 146/148 Street
phone : (34) 365-9051
Please be advised that Karex and Customs office are two separate entities that are located in the same building.
Customs office - Colex Sp.J., is located in Warsaw, Wirażowa 35, phone number is: (22) 577-9700 do 02, e-mail: firstname.lastname@example.org
Polonez Parcel Service neither represents Customs, nor influences Customs decisions. Customs office is a government entity that is ruled by its own laws and regulations.
20Is it possible to change the recipient’s address when the parcel is already on its way?
Yes, you can change the recipient’s address when the parcel is already on its way. There is $10.00 charge for each parcel.